Refund & Cancellation Policy
This page outlines the Refund & Cancellation Policy for services offered by A Train Educational Consulting Group. We are committed to transparency in our professional engagements and clearly define our terms below.
Cancellation Terms
All payments for services are generally non-refundable unless otherwise mutually agreed upon in writing by both parties. Cancellations 30 days or more before the scheduled service: Services may be canceled without penalty, and payments made may be refunded. 14–29 days before the scheduled service: Up to 50% of payments made may be refunded. 7–13 days before the scheduled service: Up to 25% of payments made may be refunded. Less than 7 days before the scheduled service: No refund will be issued. Any exception to this policy must be mutually agreed upon by both parties in writing. Rescheduling may be considered based on availability and by mutual agreement.
Refund Eligibility
Refunds are calculated based on the timing of the cancellation relative to the scheduled service date. Eligibility decreases as the service date approaches, with no refunds available for cancellations made less than 7 days in advance. Special exceptions or rescheduling must be formally agreed upon in writing by both parties.
How to Request
To request a refund, cancellation, or to discuss rescheduling options, please contact our customer service team directly. You can reach us via email at info@atrainedcg.com or call us at (956) 202-0035. Our team will review your request in accordance with the outlined policy terms.
Cancellation Terms
All payments for services are generally non-refundable unless otherwise mutually agreed upon in writing by both parties. Cancellations 30 days or more before the scheduled service: Services may be canceled without penalty, and payments made may be refunded. 14–29 days before the scheduled service: Up to 50% of payments made may be refunded. 7–13 days before the scheduled service: Up to 25% of payments made may be refunded. Less than 7 days before the scheduled service: No refund will be issued. Any exception to this policy must be mutually agreed upon by both parties in writing. Rescheduling may be considered based on availability and by mutual agreement.
Refund Eligibility
Payments for services at A Train Educational Consulting Group are generally non-refundable unless a specific written agreement states otherwise. Refund eligibility is determined by the timing of your cancellation: full refunds are only available for cancellations made 30 days or more in advance. Partial refunds of 50% or 25% may be issued for cancellations between 7 and 29 days before the service. Any eligibility for exceptions or rescheduling must be mutually agreed upon in writing by both parties.
How to Request
To request a refund, cancellation, or reschedule, please contact our customer service team directly. You can reach us via email at info@atrainedcg.com or by calling (956) 202-0035 for immediate assistance.